My Course is Not Showing Inside My Account

Category: Technical Help

Have you checked your email? An email with access details and information on how to finish adding the course to your account has been sent to you (there's a link+button you'll need to click.) Don't se...

I missed the live class, now what?

Category: Curious Mondo Basics

Our classes are only available for free during the live broadcast hours.  However, there are two other options that might help: When you join the club (just $15/mo, cancel at any time) it will give yo...

How do I access my class that I paid for?

Category: Technical Help

3 minutes after registration you will receive an email with access information. If you don't see the email in your inbox, check your spam/junk folder (as well as updates/promotion tabs if you're using...

How Do I Access the Replay Pass?

Category: Curious Mondo Basics

Make sure your club membership is active. Need help figuring that out? Submit a quick support ticket and we'll check for you.  Click on "My Account" and login. Once on your Dashboard, click on "Replay...

I have already paid for the course, but now it is asking me to pay again.

Category: Technical Help

You’re not going crazy! Sometimes the automated system has a hard time identifying accounts (especially if the payment email differs from your main email), not to worry though, we do see the order on ...

How do I cancel my membership to Mondo Club?

Category: Subscriptions & Billing

We'll certainly miss you if you go, but if you must, just submit a quick ticket letting us know that you'd like to cancel and we'll get you taken care of.  Be sure to factor in approximately 48 hours ...