Curious Mondo Helpdesk
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My Course is Not Showing Inside My Account

Category: Technical Help

Have you checked your email? An email with access details and information on how to finish adding the course to your account has been sent to you (there's a link+button you'll need to click.) Don't se...

I missed the live class, now what?

Category: Curious Mondo Basics

Our classes are only available for free during the live broadcast hours.  However, there are two other options that might help: When you join the club (just $15/mo, cancel at any time) it will give yo...

How do I access my class that I paid for?

Category: Technical Help

3 minutes after registration you will receive an email with access information. If you don't see the email in your inbox, check your spam/junk folder (as well as updates/promotion tabs if you're using...

How Do I Access the Replay Pass?

Category: Curious Mondo Basics

Make sure your club membership is active. Need help figuring that out? Submit a quick support ticket and we'll check for you.  Click on "My Account" and login. Once on your Dashboard, click on "Replay...

I have already paid for the course, but now it is asking me to pay again.

Category: Technical Help

You’re not going crazy! Sometimes the automated system has a hard time identifying accounts (especially if the payment email differs from your main email), not to worry though, we do see the order on ...

How do I cancel my membership to Mondo Club?

Category: Subscriptions & Billing

We'll certainly miss you if you go, but if you must, just submit a quick ticket letting us know that you'd like to cancel and we'll get you taken care of.  Be sure to factor in approximately 48 hours ...

Is there a supplies list in preparation for the live class?

Category: Curious Mondo Basics

Our instructors typically go through the supplies and materials needed during the first hour of class. If you would like a printable, more detailed version of the materials list, that is available as ...

Can I Buy Just the DVD of the Course?

Category: Curious Mondo Basics

Nope. DVDs come as an add-on to a course, they are not sold separately. You can only get them when you get the course. They are part of the course not a separate option.

How do I Get a DVD of the Course I Own?

Category: Curious Mondo Basics

You can order the DVD set for one or multiple courses that you already own (one set per course), and we will ship them to you. They are made to order and it takes about 2-3 weeks to deliver. The DVDs ...

How do I Access the Bonus Items?

Category: Curious Mondo Basics

Bonus items such as syllabus, supplies list, patterns, etc. can be found inside the purchased course. You will see the Bonus section at the bottom of the list.

I'm a Club Member but it's asking me to Pay for Fast Track Courses

Category: Curious Mondo Basics

Make sure your club membership is active. Need help figuring that out? Submit a quick support ticket and we'll check for you You must access the Fast Track Courses via your member dashboard, otherwise...

Does My Club Membership Auto-Renew?

Category: Subscriptions & Billing

Subscriptions renew automatically at the end of each pay period (monthly or annual.) You can cancel your membership at anytime. To do so, submit a quick ticket requesting cancellation. Due to the natu...