Articles in this category My Course is Not Showing Inside My Account Have you checked your email? An email with access details and information on how to finish adding the course to your account has been sent to you (there's a link+button you'll need to click.) Don't se... I have already paid for the course, but now it is asking me to pay again. You’re not going crazy! Sometimes the automated system has a hard time identifying accounts (especially if the payment email differs from your main email), not to worry though, we do see the order on ... We are temporarily unable to process your registration at Curious Mondo Art Classes Online, On-demand courses If you get this silly automated message just ignore it! We're pretty sure you have an account, no need to be alarmed. How do I activate closed captions? 1. Open the video lesson of your choice. 2. If you see the CC BUTTON in the LOWER RIGHT CORNER of the playback window, CC is available for this lesson. If there is NO CC BUTTON, then captions are not ... My Chat Box Isn't Working/Showing The chat is a third-party service so it's a bit tricky for us to help you troubleshoot it, but let's give it a try! First off, have you tried it on a different internet browser? For example, Google Ch... How do I Sign in to Chat? The chat is a third-party service so if you try to login with your Curious Mondo account it will not work. It is best for you to either login with your Facebook account (the better option because it s... I just signed up for Mondo Club today, but when I purchase a course, the discount isn’t showing. It takes 72 hours for your club membership to be fully active, so if you try to purchase a course within that time period there is a huge chance that it will not work. You can either wait the 72 hours... How do I access my class that I paid for? 3 minutes after registration you will receive an email with access information. If you don't see the email in your inbox, check your spam/junk folder (as well as updates/promotion tabs if you're using...